Technology Support

 

Are you a parent or student that needs help resolving a technology issue? 

  • Contact the Community Support Hotline at 240-740-7020 (7AM-8PM Mon-Fri)

 

 

  • Log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish.

 

 

How to Sign In to a MCPS Chromebook

 

¿Cómo entrar a MyMCPS usando un Chromebook provisto por la escuela?

 

¿Cómo entrar a zoom usando una cuenta de MCPS?

 

Technical Resources Table

 
CHROMEBOOK  DISTRIBUTION for students NEW to MCPS

 

 

 

LOCATION: Local school assigned

  • Notify the assigned classroom teacher that your child is new to MCPS (not transferring  from one MCPS school to another).  
  • The classroom teacher will submit a request for the new student.
  • The new Chromebook will be delivered to the new student as soon as possible.
DEVICE DAMAGE

Chromebook Not Working?  Bring the Chromebook your local assigned school.  A loaner will be issued to your child while the service repair is completed.

Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure. 

Student Obligation Information:  See here

Chromebook Repair Costs: See here

Repair Obligation Payments: OSP for Families 

Chromebook Acceptable Use Policy: See here

Regulation IGT-RA: See here
DEVICE TROUBLESHOOT

Chromebook: Chromebook Troubleshooting Guide

Student Accounts: Student Accounts and Access

MCPS ACCOUNT RESOURCES

Student Accounts and Access - Getting Started

MCPS Parent/Guardian Accounts and Access 

Parent Vue Support Guide

Parent Vue Webinar Series on YouTube

MCPS ParentVUE Guides and Webinar Listing

CHROMEBOOK
RESOURCES 

Chromebook Troubleshooting - Zoom Edition

Chromebook Soluciones A Problemas

Printing on a Chromebook at Home

CANVAS
RESOURCES 

MyMCPS Classroom Getting started FAQ’s 

Accessing myMCPS Classroom (Canvas) via mobile

MyMCPS Canvas Student Resource Guide (Help your child access and use all Canvas components)

ZOOM 
RESOURCES

Accessing Zoom on MCPS licensed accounts

Zoom Tips and Best Practices for students (and parents helping students)

Zoom Troubleshooting Chromebook Edition

COMMUNITY
RESOURCES

Meal Service Programs

MCPS Corona Virus Info

Office of Family Support and Engagement

Crisis Support Information