Technology Support

Are you a parent or student that needs help resolving a technology issue?

Contact the Community Support Hotline at 240-740-7020 (7AM-8PM Mon-Fri)
Get help via e-mail at communitytechsupport@mcpsmd.org
Log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish.
Check out this support guide to learn more or use this flyer to stay in the know!

How to Sign In to a MCPS Chromebook

¿Cómo entrar a MyMCPS usando un Chromebook provisto por la escuela?

¿Cómo entrar a zoom usando una cuenta de MCPS?

Technical Resources Table

CHROMEBOOK DISTRIBUTION for students NEW to MCPS

LOCATION: Local school assigned

Notify the assigned classroom teacher that your child is new to MCPS (not transferring from one MCPS school to another).
The classroom teacher will submit a request for the new student.
The new Chromebook will be delivered to the new student as soon as possible.

DEVICE DAMAGE

Chromebook Not Working? Bring the Chromebook to your local assigned school. A loaner will be issued to your child while the service repair is completed.

Physical damage (intentional or accidental) to a device will result in a financial obligation. There is no fee for device malfunction, software issues, or hardware failure.

Student Obligation Information: See here

Chromebook Repair Costs: See here

Repair Obligation Payments: OSP for Families

Chromebook Acceptable Use Policy: See here

Regulation IGT-RA: See here