Technology Support Information

On August 12, the Technology Distribution site at 45 W. Gude Drive will close indefinitely.  

MCPS Community Tech Support Help: For the technical needs of any student or parent during the summer or during after school hours, please call 240-740-7020 or email communitytechsupport@mcpsmd.org.

New Community Tech Support Portal 

  • Search to find helpful support guides and screencasts in English and Spanish 
  • Chat with a virtual or live agent 
  • Submit and track the progress of a Help Desk ticket 
    • Parents/guardians can still email (communitytechsupport@mcpsmd.org) or call (240-740-7020), and then track their ticket in the portal  
    • Parents/guardians can use this support guide to activate their accounts

Other Tech Support and Help Links

Chromebook Support 

myMCPS Support ParentVUE Suport Zoom Support and Help Emotional/Wellness Support Websites or Apps Support

Getting Started with Chromebooks

(How to sign in on an MCPS Chromebook)

myMCPS Classroom Help

Getting Started with ParentVUE

ParentVUE Login

Web Conferencing Etiquette Mrs. Helton's Counseling Website Kami Support for Parents and Students

Chromebook Interactive Tutorial

myMCPS Classroom Help Guide for Students

ParentVUE Help

 

Parent letter regarding student privacy while using Zoom

YouTube Video by MCPS

Maintaining Your Mental Health during Social Distancing

 

Benchmark Parent Letter

Benchmark Quick Start Guide 

Benchmark Tech Talk 

Mrs. McKay's Chromebook Troubleshooting Slides

Parent Video: How to submit assignments

ParentVUE Support Guide

Zoom help for students

YouTube Series by MCPS

Mindful Moments Playlist

MCPS Recovery of  Education Guide Fall Semester

MCPS Chromebook Troubleshooting Guide

Parent Video:  How to help your child navigate myMCPS Classroom

ParentVUE Webinar

Parent Guide to Virtual Classroom Recordings Domestic Violence Supports Parent Academy

How to update Chromebooks

(Helps with black screen during Zoom)

myMCPS Quick Start Course for Students     MCPS Be Well 365 Student Accounts and Access Information
Clearing the Cache on a Chromebook         Unpacking Your Digital Backpack Parent Video: (myMCPS, ParentVUE, Kami, Zoom, Google)
Connecting to a Mifi Hotspot