Technical Support

Need to exchange your Chromebook or get a Mifi internet hotspot device?
Please visit MCPS:
HOURS:  Monday to Thursday from 9am - 4pm 
LOCATION: 45 W. Gude Drive, Rockville MD

    • Click here before you go to check their status and see detailed procedures. 
    • Come prepared with you student ID number
    • Please wear a mask
    • Peak wait times are between 11am-1pm
    • All services are outside with no restroom access. Plan to dress warmly and wait in line.

Do you need technical support? Please access the MCPS Community/Family Support center by email OR by phone 240-740-7020 weekdays 7am - 8pm. Ms. Rui Tsai our Media Specialist may also be able to help.

Are you getting too many Canvas (MyMCPS) emails?  Watch this video to see how to change your notifications.

A note about Mifi Devices: One MiFi can support up to five students . We have a one device per family limit, so we can provide to all who are in need. The MiFi device does not boost home internet; it is meant to provide internet service to those who do not have home internet options. MCPS Chromebooks are programmed to know the passwords and connect automatically. Directions here.