Transportation → About Us
The Department of Transportation strives to achieve Customer Delight by providing safe, timely, and efficient transportation that contributes to the educational success of all students through staff committed to excellence and continuous improvement. The DOT commits to:
*The DOT broadly defines "Customer" as anyone with whom we have contact.
Montgomery County school buses provide student transportation to over 200 schools in Montgomery County and special schools in Maryland, Virginia and Washington, DC. Buses are parked strategically throughout the county at six transportation depots. Each depot has a fueling system, maintenance repair shop and houses depot administrative offices. Buses also provide transportation for summer school, field trips and other community activities year-round. In addition to the day-to-day operations handled at the six depots, several other offices within the Department of Transportation work collaboratively to guarantee the safety and efficiency of the students and buses.
Buses serving Special Education and other programs (i.e. magnet, gifted & talented and immersion) are routed by a team of specialists in the Transportation Support Services Unit. Field trips and employee hours are also handled within this unit. The Safety and Training Unit works with employees in order for bus operators and attendants to stay current with industry standards and safety measures. Staffing needs are handled by the Department's internal Human Resources Unit. And finally, the Information Technology team works to ensure all of the Department's technological needs are met. All of the staff in these units and at the depots work together towards Delighting Our Customers every day.
For specific questions not included in this material, parents are urged to contact either the special education office at 240-740-3900 or the Transportation Support Services Unit at 301-444-8580. Note: transportation requests are not taken over the phone. Please contact your student's school if there are any transportation changes.
Transportation employees are eligible for three types of awards: Above & Beyond The Call of Duty (ABCD), Customer Delight and Perfect Attendance. Award eligibility and recipients are featured on the Awards page.