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Voya/Benefit Strategies to Upgrade Online Flexible Spending Account Systems

Voya/Benefit Strategies, the MCPS flexible spending account (FSA) administrator, is in the process of upgrading its online systems. Please review the following timeline:

Mid-September 2023

FSA participants can expect to receive—

  • new Mastercard Voya debit cards with ID theft protection (activation required), and
  • a Personal Identification Number (PIN) for accessing their Voya accounts
  • access to Voya’s new mobile app

Sunday, September 17, 2023 

  • Current debit cards will be deactivated at 1:00 p.m.

Sunday, September 17–Tuesday, September 19, 2023

  • Systems upgrades begin.
    • FSA participants will experience difficulty logging into the portal during this time and are asked to not make any inquiries until the upgrade is completed.
    • Participants will not be able to use their debit cards or make claims during this time.

Wednesday, September 20, 2023

  • All account enhancements will be active.

Learn more.